Every Sofatopia sofa bed mattress comes with a
3 YEAR FULL WARRANTY against manufacturing defects.
Because sleeper frames will allow a mattress to settle in places, body impressions are not covered under the warranty.

Every mattress is carefully and thoroughly inspected before it leaves the factory to ensure it is in perfect condition.

1. If the shipping box is damaged upon delivery.If there is apparent damage to the product, refuse the shipment and call our store at 1-888-252-1928 so that another mattress can be sent to you immediately.

2. If the mattress is damaged but the shipping box is not.you must contact us within 48 hours to report the damage. We will then send you a new mattress and pick up the old at no cost to you.

3. If damage is found after 48 hours.this will be handled under the standard warranty procedure.
1. Call our customer service center at 1(888) 252-1928 to receive a warranty authorization number
2.Box and ship the mattress freight prepaid to our warehouse at
The SleepZone Warehouse
2608 East Center Street
Kingsport, Tn
37664
3.After inspection of the mattress, if a mfg. defect is found the mattress will be replaced according to the terms of the warranty

We offer a 30 day Money Back Guarantee on all Sofatopia mattresses. To return a product and receive a complete product price refund, follow the instructions below.

1. Inspect the mattress carefully as the product must be in factory new condition. Any mattress that is soiled, stained, or defective in any way will not be accepted for return.

2. Call our store at 1-888-252-1928 for a return authorization number.

3. Box the mattress in a sturdy cardboard box and seal with approved packing tape.

4. Ship the mattress freight prepaid to our warehouse at:
The SleepZone Warehouse
2608 East Center Street
Kingsport, Tn
37664

5. Upon arrival at our warehouse, the mattress will be inspected. After passing inspection, a complete product price refund will be issued.
Original freight charges are not refundable.